The IT industry is brimming with so many IT guys and experts with various specialties these days. You would think it’s an easy task hiring one for your company. Finding an IT guy is not the problem. Finding a competent, reliable, and affordable IT professional can be challenging for many businesses. When you think you have found the right person, issues start to come up, and you have no choice but to fire them and start the search again. There are several possible reasons why companies end up firing their IT guys.
Here are the Top Five issues most commonly cited by company owners and why these issues can be very detrimental to a business.
POOR RESPONSE TIME
A timely response is important in most aspects of a business. Particularly when it comes to the crucial areas where downtime can be costly or cause the operations to stop, and because of this reason, you should avoid working with IT specialists that are consistently late for scheduled tasks or who do not show up at all.
There are tech experts that are incredibly proficient and good at what they do. But when the bill arrives, it includes unexpected charges that were not in the initial quote. Aside from being highly unprofessional, such surprise invoices might also cause you to go over budget, which is certainly not good for your business.
Sometimes also known as feature creep or requirement creep, scope creep is becoming more rampant in the IT industry. It is an extension or expansion of an IT task because the hired expert can’t resolve the issues immediately. Instead, the original problem branches out into several other issues, so the scope of the task keeps increasing. By the time everything is resolved, it will have taken up much more time and cost much more money than expected.
SPEAKS IN HIGHLY TECHNICAL TERMS
Some IT professionals speak in very technical terms. This practice is a problem when talking to clients who are not tech-savvy. Perhaps they are so used to their own tech speak that it has become part of their daily language, and they assume that everyone else understands what they are talking about. Some IT guys intentionally speak in technical terms to show that they are the expert and know more than the client about technical matters.
While this may be true, taking on a condescending tone will not help anyone. It is much better to hire an IT guy to educate the clients about the system instead of making them feel lost and confused.
BAD CUSTOMER SERVICE
The IT industry is a service-intensive industry, so it can be perfectly natural to expect that you would get great, or at least decent, customer service from them. You are paying for the service, so you should not settle for anything less. At the first sign of bad customer service, many companies would not hesitate to fire the IT guy because so much time is wasted.
The best way to avoid hiring a bad IT guy would mean being more meticulous in your search. Don’t be afraid to be choosy when selecting from applicants. Read through their CVs very carefully and pick only those that seem reliable and professional. And always check references. During the interviewing process, screen the applicants thoroughly by asking them the right questions. Based on their answers to these questions, you will be able to decide on whether they are the right person for the job or not.
Considering hiring someone to manage your IT?
This is Part Three of the “Elephant in the Room” Series. Part two is here.